Case Study: Systematizing Part Request and Return Processes

Project Overview:
In this project, I identified a critical issue in the part request and return process for PCs, which was largely manual and prone to errors. I took the initiative to design a streamlined process that started with a paper-based solution and evolved into a fully functional digital system.

Challenges:

• Manual Process: Technicians had to manually determine the correct SKU for each unit, leading to errors and inefficiencies.
• Compatibility Issues: Units did not show compatible parts, requiring technicians to manually cross-reference information.
• Multi-Unit Compatibility: Some parts were compatible with multiple units, complicating the process further.

Solution:

• Paper-Based Prototype: Initially, I designed a paper-based form (see attached images) to structure the request and return process.
• Collaboration: Worked closely with an engineer named Omid to transition this form into a systematic digital solution.
• Testing and Feedback: Released the system for testing, collected feedback, and iteratively improved the process.
• Automated Compatibility Matching: Developed a feature that automatically displays compatible parts for each unit, significantly reducing errors.
• Multi-Unit Compatibility: Implemented a solution for parts compatible with multiple units, ensuring accurate and efficient processing.

Outcome:
The final product is a fully functional dashboard that automates the part request and return process. It reduces errors, improves efficiency, and provides technicians with a reliable tool for their work.

This project showcases my ability to identify issues, design practical solutions, collaborate with cross-functional teams, and implement systems that enhance operational efficiency.